Shipping & Returns

Returns 
Please contact us to return any item. We will try to find a better solution for you but overall want you to be happy and satisfied with any of our products that you use.

To be eligible for a return, your item must be at least half (50%) unused and in the same condition that you received it. It must also be in the original packaging containers. Any item must be in its original condition,and is not damaged or missing parts for reasons not due to our error.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges (if applicable) 
We will replace items if they are received defective or damaged. If you need to exchange it for the same item, send us an email at mandi@impaktorganic.com.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

Shipping 
To return your product, you should email us at mandi@impaktorganic.com.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item due to some crazy postal circumstance.